The Retailer Customer Connection

The Customer journey does not end with the sale of the product, in fact that is where it enters into its most important step of the lifecycle.

The Retailer Customer Connection

The Customer journey does not end with the sale of the product, in fact that is where it enters into its most important step of the lifecycle.

By capturing the moments of truth across the lifecycle;

sale, delivery, usage, warranty and indeed, disposal in a closed-loop Delloop opens up a wealth of insights which help everyone in the value chain to discover, understand and improve the customer experience.

What is Delloop?​

Delloop is a universal method for every Customer to communicate with every Retailer and Vice-Versa.  An enduring bi-directional connection where they can communicate about everything – Customer Service, Delivery Issues, Technical Support, Warranty and Returns, Sales offers, Incentives and even Recycling? 

Delloop’s pioneering platform ensures everyone in the e-commerce loop has the vital communication tools they need to either provide or enjoy an exceptional customer experience.
Apart from obvious savings in servicing customers, Retailers also enjoy permission-based marketing opportunities. on-selling and cross-selling opportunities and more all presented to the Customer at the most appropriate time in the lifecycle. Imagine presenting a Customer with the opportunity to replace an item about to be recycled at end-of-life. Opportunities abound.

What is Delloop?​

What if there was a simple, single, always on-hand method for every Customer to communicate with every Retailer? An enduring bi-directional connection where they could communicate about everything – Customer Service, Delivery Issues, Technical Support, Warranty and Returns, Sales offers, Incentives and even Recycling?

Delloop’s pioneering platform ensures everyone in the e-commerce loop has the vital communication tools they need to either provide or enjoy an exceptional customer experience.

Apart from obvious savings in servicing customers, Retailers also enjoy permission-based marketing opportunities. on-selling and cross-selling opportunities and more all presented to the Customer at the most appropriate time in the lifecycle. Imagine presenting a Customer with the opportunity to replace an item about to be recycled at end-of-life. Opportunities abound.

Staying connected at each touchpoint works for all parties and we make it happen.

Benefits for ALL

Advanced Technology

Delloop is powered by leading-edge technology that operates via simple interfaces for easy take-up by anyone. It includes an incentivised augmented reality APP to engage customers which helps resolve Customer Support and Last-Mile delivery issues. API, Plugins and Middleware facilitate direct Customer Service and Support as well as new marketing opportunities.

Customer Support

Shopping online is easy, except when something goes wrong. Then what? A truly memorable shopping experience doesn’t end at the check-out – it starts and finishes with the vital ingredient of end-to-end good communication. Via the Delloop APP customers can directly contact any of their preferred Retailers concerning delivery issues, support, customer service and warranty claims etc.

Retailer Benefits

Delloop’s allows for the easy integration of its bi-directional communication channel into a Retailer’s. This direct, efficient communication heavily reduces the need for out-sourced third party support and facilitates easier in-house problem resolution, as well as opening up a new channel for feedback and direct marketing. It also helps reduce abandoned carts
Visit the Delloop Partners’ support page HERE

Staying connected at each touchpoint works for all parties and we make it happen.

Benefits for ALL

Advanced Technology

Delloop is powered by leading-edge technology that operates via simple interfaces for easy take-up by anyone. It includes an incentivised augmented reality APP to engage customers which helps resolve Customer Support and Last-Mile delivery issues. API, Plugins and Middleware facilitate direct Customer Service and Support as well as new marketing opportunities.

 

Customer Support

Shopping online is easy, except when something goes wrong. Then what? A truly memorable shopping experience doesn’t end at the check-out – it starts and finishes with the vital ingredient of end-to-end good communication. Via the Delloop APP customers can directly contact any of their preferred Retailers concerning delivery issues, support, customer service and warranty claims etc.

Retailer Benefits

Delloop’s allows for the easy integration of its bi-directional communication channel into a Retailer’s. This direct, efficient communication heavily reduces the need for out-sourced third party support and facilitates easier in-house problem resolution, as well as opening up a new channel for feedback and direct marketing. It also helps reduce abandoned carts
Visit the Delloop Partners’ support page HERE

Member Benefits

Becoming a Delloop Member is free and gives you access to a range of exclusive benefits! From easy one-click registratoon on Delloop Partner Retail sites to great freebies and incentives every time you receive a parcel. And when you need support with delivery issues, returns, customer service, tech support, warranty claims etc., the Delloop APP and web-based Member dashboard gives you easy, direct access to the Retailer for a speedy response to any query.
Visit the Delloop Members’ page HERE

Member Benefits

Becoming a Delloop Member is free and gives you access to a range of exclusive benefits! From easy one-click registratoon on Delloop Partner Retail sites to great freebies and incentives every time you receive a parcel. And when you need support with delivery issues, returns, customer service, tech support, warranty claims etc., the Delloop APP and web-based Member dashboard gives you easy, direct access to the Retailer for a speedy response to any query.
Visit the Delloop Members’ page HERE

What Customers Say

89%

Churning

Customers who leave due to bad service

64%

Expectation

Customers who want fast resolution to queries

89%

Frustration

Customers who leave due to speaking to multiple agents

51%

Satisfaction

Customers who trust companies that make it easy to contact them

67%

Loyalty

Customers who say they′ll pay more for a great experience.

What Customers Say

89%

Churning

Customers who leave due to bad service

64%

Expectation

Customers who want fast resolution to queries

89%

Frustration

Customers who leave due to speaking to multiple agents

51%

Satisfaction

Customers who trust companies that make it easy to contact them

67%

Loyalty

Customers who say they′ll pay more for a great experience.

What Customers Say

89%

Churning

Customers who leave due to bad service

64%

Expectation

Customers who want fast resolution to queries

89%

Frustration

Customers who leave due to speaking to multiple agents

51%

Satisfaction

Customers who trust companies that make it easy to contact them

67%

Loyalty

Customers who say they′ll pay more for a great experience.

Want to learn more, or be kept updated?

Schedule a video call to find out more about how Delloop can make your life a little easier through better communication. Or if you prefer us to contact you, simply utilise the Contact Us form.