The Retailer Customer Connection

The Retailer Customer Connection

By capturing the moments of truth across the lifecycle;
sale, delivery, usage, warranty and indeed, disposal in a closed-loop Delloop opens up a wealth of insights which help
everyone in the value chain to discover, understand and improve the customer experience and of course, profit.


What is Delloop?

Delloop is a universal method for every Customer to communicate with every Retailer and Vice-Versa. An enduring bi-directional connection where they can communicate about everything – Customer Service, Delivery Issues, Technical Support, Warranty and Returns, Sales offers, Incentives and even Recycling?

What is Delloop?
Delloop’s pioneering platform ensures everyone in the e-commerce loop has the vital communication tools they need to either provide or enjoy an exceptional customer experience.
Apart from obvious savings in servicing customers, Retailers also enjoy permission-based marketing opportunities. on-selling and cross-selling opportunities and more all presented to the Customer at the most appropriate time in the lifecycle. Imagine presenting a Customer with the opportunity to replace an item about to be recycled at end-of-life. Opportunities abound.
Staying connected at each touchpoint works for all parties and we make it happen.
Benefits for ALL

Advanced Technology


Customer Support
Retailer Benefits

Staying connected at each touchpoint works for all parties and we make it happen.
Benefits for ALL


Advanced Technology
Delloop is powered by leading-edge technology that operates via simple interfaces for easy take-up by anyone. It includes an incentivised augmented reality APP to engage customers which helps resolve Customer Support and Last-Mile delivery issues. API, Plugins and Middleware facilitate direct Customer Service and Support as well as new marketing opportunities.

Customer Support

Retailer Benefits

Member Benefits

Member Benefits
What Customers Say

89%
Churning
64%
Expectation
89%
Frustration
51%
Satisfaction
67%
Loyalty
What Customers Say

89%
Churning
64%
Expectation
89%
Frustration
51%
Satisfaction
67%
Loyalty
What Customers Say

89%
Churning
64%
Expectation
89%
Frustration
51%
Satisfaction
67%
Loyalty
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