The Retailer Customer Connection
The Customer journey does not end with the
sale or delivery of a product, in fact that is where it enters into its most important step of
the lifecycle. Delloop understands this and helps the Retailer take advantage of it.
The Retailer Customer Connection
The Customer journey does not end with the
sale of the product, in fact that is where it
enters into its most important step of
the lifecycle.
Delloop takes Retailers "Beyond the Front Door"™
Being connected with customers long term allows retailers to think of their relationship as a life cycle, not just a sales cycle. It just makes sense to be there when your customer needs you. By capturing the moments of truth across the lifecycle; sale, delivery, usage, warranty and indeed disposal in a closed-loop Delloop opens up a wealth of insights which help everyone in the value chain to discover, understand and improve the customer experience and of course, profit.
What is Delloop?
A Consumer-Centric platform and APP that delivers a higher level of meaningfulness between Retailer and Shopper – going beyond Proof of Delivery, which until now signified the end of the “Sales Cycle”.
Delloop is a universal method for every Customer to connect and interact with every Retailer and Vice-Versa. An enduring lifetime bi-directional connection where they can reach out and about everything – Add on Sales, Customer Service, Delivery Issues, Technical Support, Warranty and Returns, Marketing offers, Incentives and even Recycling .
Delloop’s pioneering platform ensures everyone in the e-commerce loop has access to the vital tool they need to either provide or enjoy an exceptional customer experience.
Apart from obvious savings in servicing customers, Retailers also enjoy additional revenue from exciting new phygital opportunities, permission-based marketing opportunities. on-selling and cross-selling opportunities and more, all presented to the Customer at the most appropriate time in the lifecycle. Imagine presenting a Customer with the opportunity to replace an item about to be recycled at end-of-life. Opportunities abound. We call this Endless Ordering.
What is Delloop?
What if there was a simple, single, always on-hand method for
every Customer to communicate with every Retailer? An enduring
bi-directional connection where they could communicate about
everything – Customer Service, Delivery Issues, Technical Support,
Warranty and Returns, Sales offers, Incentives and even Recycling?
Delloop’s pioneering platform ensures everyone in the e-commerce loop has the vital communication tools they need to either provide or enjoy an exceptional customer experience.
Apart from obvious savings in servicing customers, Retailers also enjoy permission-based marketing opportunities. on-selling and cross-selling opportunities and more all presented to the Customer at the most appropriate time in the lifecycle. Imagine presenting a Customer with the opportunity to replace an item about to be recycled at end-of-life. Opportunities abound.
Staying connected at each touchpoint works for all parties and we make it happen.
Benefits for ALL
Advanced Technology
Delloop is powered by leading-edge technology that operates via simple interfaces for easy take-up by anyone. It includes an incentivised augmented reality APP to engage customers which helps resolve Customer Support and Last-Mile delivery issues. API, Plugins and Middleware facilitate direct Customer Service and Support as well as new marketing opportunities.
Customer Support
Shopping online is easy, except when something goes wrong. Then what? A truly memorable shopping experience doesn’t end at the check-out – it starts and finishes with the vital
ingredient of end-to-end good communication. Via the Delloop APP customers can directly contact any of their preferred
Retailers concerning delivery issues, support, customer service and warranty claims etc.
Retailer Benefits
Delloop’s allows for the easy integration of its bi-directional communication channel into a Retailer’s. This direct, efficient communication heavily reduces the dependence on out-sourced third party support and facilitates easier in-house problem resolution, as well as opening up a new channel for feedback and direct marketing as well as opening up many exciting new phygital opportunities.
Visit the Delloop Partners’ support page HERE
Staying connected at each touchpoint works for all parties and we make it happen.
Benefits for ALL
Advanced Technology
Delloop is powered by leading-edge technology that operates via simple interfaces for easy take-up by anyone. It includes an incentivised augmented reality APP to engage customers which helps resolve Customer Support and Last-Mile delivery issues. API, Plugins and Middleware facilitate direct Customer Service and Support as well as new marketing opportunities.
Customer Support
Shopping online is easy, except when something goes wrong. Then what? A truly memorable shopping experience doesn’t end at the check-out – it starts and finishes with the vital
ingredient of end-to-end good communication. Via the Delloop APP customers can directly contact any of their preferred
Retailers concerning delivery issues, support, customer service and warranty claims etc.
Retailer Benefits
Delloop’s allows for the easy integration of its bi-directional communication channel into a Retailer’s. This direct, efficient communication heavily reduces the need for out-sourced third party support and facilitates easier in-house problem resolution, as well as opening up a new channel for feedback and direct marketing. It also helps reduce abandoned carts
Visit the Delloop Partners’ support page HERE
Member Benefits
Becoming a Delloop Member is free and gives you access to a range of exclusive benefits! From easy one-click registratoon on Delloop Partner Retail sites to great freebies and incentives every time you receive a parcel. And when you need support with delivery issues, returns, customer service, tech support, warranty claims etc., the Delloop APP and web-based Member dashboard gives you easy, direct access to the Retailer for a speedy response to any query.
Visit the Delloop Members’ page HERE
Member Benefits
Becoming a Delloop Member is free and gives you access to a range of exclusive benefits! From easy one-click registratoon on Delloop Partner Retail sites to great freebies and incentives every time you receive a parcel. And when you need support with delivery issues, returns, customer service, tech support, warranty claims etc., the Delloop APP and web-based Member dashboard gives you easy, direct access to the Retailer for a speedy response to any query.
Visit the Delloop Members’ page HERE
What Customers Say
89%
Churning
Customers who leave due to bad service
64%
Expectation
Customers who want fast resolution to queries
89%
Frustration
Customers who leave due to speaking to
multiple agents
51%
Satisfaction
Customers who trust companies that make it easy to contact them
67%
Loyalty
Customers who say they′ll pay more for a great experience.
What Customers Say
89%
Churning
Customers who leave due to bad service
64%
Expectation
Customers who want fast resolution to queries
89%
Frustration
Customers who leave due to speaking to
multiple agents
51%
Satisfaction
Customers who trust companies that make it easy to contact them
67%
Loyalty
Customers who say they′ll pay more for a great experience.
What Customers Say
89%
Churning
Customers who leave due to bad service
64%
Expectation
Customers who want fast resolution to queries
89%
Frustration
Customers who leave due to speaking to
multiple agents
51%
Satisfaction
Customers who trust companies that make it easy to contact them
67%
Loyalty
Customers who say they′ll pay more for a great experience.
Want to learn more, or be kept updated?
Schedule a video call to find out more about how Delloop can make your life a little easier through better communication.
Or if you prefer us to contact you, simply utilise the Contact Us form.
